Refund & Cancellation Policy

We want you to be happy with every meal. Because we cook fresh food to order, this policy explains clearly how cancellations, pauses and refunds work for tiffin subscriptions, single meals and bulk orders.

1. Single / instant meals

• Because meals are cooked fresh, a single meal can be cancelled for a full refund only before we start cooking it — in practice, up to the daily cut-off (lunch by 10:30 AM, dinner by 6:00 PM).
• Once a meal is being prepared or is out for delivery, it can't be cancelled.

2. Tiffin subscriptions

• Pausing: you can pause your subscription for any day from your dashboard or by messaging us before that day's cut-off. Paused days are not charged / are credited to your plan.
• Cancelling: you can cancel an active subscription at any time. Days already delivered are charged; unused full days remaining in your plan are refunded or credited.
• Refunds for unused days are calculated on the per-day value of your plan.

3. Missed, late or incorrect deliveries

If we miss a delivery, deliver the wrong meal, or the food doesn't meet our standard, tell us on WhatsApp the same day. We will either redeliver, credit that day back to your plan, or refund it — whichever you prefer. Your satisfaction on a genuine mistake is on us, not you.

4. Bulk / B2B orders

Bulk orders for PGs, hostels and offices run on an agreed monthly contract. Cancellation and notice terms are set out in your quote. Message us and we'll always work it out fairly.

5. How refunds are paid

Approved refunds are returned to your original payment method (UPI / bank transfer) or held as account credit against future meals, whichever you choose. Refunds are usually processed within a few working days.

6. How to request a refund or cancellation

The fastest way is WhatsApp: +91 90314 47621. You can also call +91 62012 76506 or use our support page. Please include your name and the order or plan concerned.